Nature of our Product and Business
Instaplan (the owner) sells House Plans/Designs created by architects. These House
Plans/Designs (including but not limited to House Plans/Designs, text, graphics, software,
photographs and other images, videos, sound, trade marks and logos) is the copyright of Instaplan
and all Intellectual Property (which includes rights such as copyright, and rights in trade marks)
vests in Instaplan. Once the consumer makes a purchase the House Plan/Design is downloaded
by the purchaser and Instaplan then gives the consumer a lisence to use the copyright for personal
(thus non- commercial or re-selling) purposes.
Instaplan has no way of retrieving/collecting the House Plan/Design from the consumer after the
consumer has downloaded the House Plan/Design and Instaplan has given the lisence of copyright
for personal use once the transaction is completed. Thus the consumer has the House
Plans/Design in his posession and can copy, use or save the content of the House Plan/Design
on his/her device.
Due to the nature of the trade once the lisence for personal use of the copyright is granted by
Instaplan to the consumer after the House Plan/design is downloaded, the lisence cannot be
revoked and the transaction cannot be retracted.
No Refund and Exchange Policy
Due to the nature of our business and product we have a no refund and no exchange policy that
is applicable to all purchases.
Your Responsibility
The responsibility lies with the consumer (you) to revise every detail of the transaction before
completing the purchase. We advise that you use the following checklist before submitting your
order online:
a) Check if your personal information that you have submitted is correct including your name,
surname, contact details, physical address and email address.
b) Check if you have selected the correct House Plan/Design you wish to purchase.
c) Ensure that you have consulted the correct experts and authorities in your local area.
d) Check that your financial details are correct on our 3rd-party gateway.
Your Legal Rights
Nothing in these Terms limits or takes away from your legal rights under general law. Purchases
made via the Website are generally non-exchangable and non-refundable.
Contact us
Should any further queries arise about our refund and exchange policy please contact us
support@instaplan.co.za.